How to protect your business against unfair dismissal claims

for the past few years, employers were free to decide whether to keep or terminate a bad employee, but that has all changed with the WorkChoices Fair Work Act. The new...

Employee referrals in your recruitment programme

Employee referrals account for most external hires, in fact, referrals now outnumber hires from company career sites, social media sites, and big job boards. It has been shown that referred employees...

How to build a customer-centric organisation

An interview with Peter Nochar of Harley-Davidson Australia I have been with Harley 5 years and in fact like other employees with the same tenure it is marked with a small gift...

How to create outstanding customer service in your company

An organisation that focuses on maximising customer satisfaction, and bases its function on the principle that its success depends on its customers, might be considered customer centric. This organisation makes its...

Building Trust in the Workplace

Business owners and managers are always looking for ways to increase productivity and retain quality employees. One important factor is the element of trust in your company culture and workplace. Studies...

How to encourage job ownership

Taking ownership of your job is an essential trait of responsible employees, and necessary for an organisation’s success. Committed employees don’t “just do it” but often consider what needs to be...

Know your obligations as a Dealer Principal

Do you know everything that goes on in your F&I office? Are you familiar with the consequence when F&I Managers to do not follow critical guidelines when dealing with customers? The...

The importance of good cash flow

The cash flow cycle is the process of moving money in and out of a business. A business expends cash in creating goods or in the supply of services sold to...

Cash Flow in Retail Automobile Business

One fundamental strategy for good cash flow management is to collect receivables as quickly as possible. One major factor affecting cash flow in automobile sales is the status of contracts in...

How Highly Effective F&I Managers Foster Relationships

A good F&I manager understands that winning over the trust of customers is far more important than occasional boost of commissions. This is not to say though that gaining the trust...
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Know your obligations as a Dealer Principal

Do you know everything that goes on in your F&I office? Are you familiar with the consequence when F&I Managers to do not follow...

How to sell effectively

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