LATEST ARTICLES

Key Trends in Performance Management

Performance Management has become a vital component of Human Resource Management and Development in recent times. It has evolved from the old “annual appraisal” to an integrated, cloud-based management system capable...

Beyond the CSI Survey – why satisfaction is not enough to build customer loyalty

Achieving sales targets, meeting KPIs and strategic goals are integral to a dealership’s success - and in today’s competitive marketplace, this is no small feat. One of the biggest challenges that...

How to be an Effective Sales Manager

Sales professionals who wish to be successful often aspire to become part of the sales management team. But mastering the challenges of planning sales strategies, recruiting and leading a team of...

Building a reputation with social media

If you’re a small dealership (and want to get rid of the ‘small’ word), you have to get out of the box and interact with people around you. It’s not just...

How to SELL more – 3 steps towards better sales performance

Generating leads, making sales, or even making your sales numbers today is a challenging task regardless of the industry you work in. For the auto dealership, it has never been harder....

Is having more experience a good thing?

As a trainer, it never ceases to amaze me that new cadets in the automotive sales area seem to get all the “easy” clients. At least, this is what many experienced...

How to protect your business against unfair dismissal claims

for the past few years, employers were free to decide whether to keep or terminate a bad employee, but that has all changed with the WorkChoices Fair Work Act. The new...

The importance of using an automated sales log

SALES LOGS PLAY A CRUCIAL ROLE IN LEAD GENERATION Any effective auto sales manager or salesperson understands the importance of capturing leads. Leads are what makes for a robust sales process. Once...

How to implement a consistent sales process

A sales process consists of more than the steps needed to persuade potential customers to make the purchase. For most businesses, the sales process begins with their salespeople learning about the...

Employee referrals in your recruitment programme

Employee referrals account for most external hires, in fact, referrals now outnumber hires from company career sites, social media sites, and big job boards. It has been shown that referred employees...